Terms and Conditions

Terms and Conditions

Payment Options:

You can Bank Wire Transfer or Telegraphic Transfer to our Bank account and send us the bank-in payment slip for our reference (this process will take a minimum of 5 working days for our bank to receive).
We also accept payment online where you can pay by credit card (VISA or MASTERCARD only). A secured payment web link will be sent to your email address. 3% convenience fee for payment by credit card is waived. Prices stated on the tour packages are all in Ringgit Malaysia (RM).

Term Payment & Condition as follows:

To secure your reservation, a 50% of the deposit is required to confirm your booking and full balance payment has to be paid (01) one month prior to arrival date. All bookings are subject to availability at the time of the booking. If you fail to pay the deposit within the stated time frame, your climb booking will be cancelled as we can only hold the climb slots for a period of 2 days.

Cancellation and Refunds

A cancellation fee of 50% will be applied if the number of days between tour commencement and receipt of cancellation notice is 30 days or more. However, there are no refunds for cancellations made less than 30 days to the departure date; or for failure to appear at the time of your departure.


There will be amendment fee for any changes made to the booking, in addition to any charges levied by the climb operators. Name change and late submission of name list will be considered as an amendment and will be charged amendment fee of up to RM100 per person.

Medical Information:

All participants should be fit and healthy! It is recommended that all climbers should have themselves medically checked before attempting any mountain climb. DO NOT CLIMB If you are suffering from or have a history of the following ailments:- Hypertension, Diabetes, Palpitation, Arthritis, Heart disease, Severe Anemia, Peptic ulcers, Epileptic Fits, Obesity (Overweight), Chronic Asthma, Muscular Cramps, Hepatitis (Jaundice). Any other sickness or disease that may be triggered by severe cold, exertion, and high altitude.

Travel Insurance:

Climbing Mount Kinabalu with us comes with a Personal Accident Insurance by Sabah Parks. But the value is limited and the claim may take up to (06) six months. So we STRONGLY RECOMMEND that you take up a comprehensive personal travel insurance at the time of your booking. Please consult your travel insurance company for a reliable coverage.

Limitation of Liability:

We only act in the capacity of transportation companies, hotels, operators, and other, related to this schedule. We will be excused from all liability of loss, injury or damage to property or personal accidents, delays, irregularities or any event that is beyond our control. All participants in the tours provided by us shall be regarded as carrying his/her own risk.

Travel Documents:

Everyone should be responsible to obtain the appropriate visa (s) and bring a valid passport at all times. All travelers to Malaysia must be in possession of a passport valid for at least (06) six months after the date of arrival. Please note that passport and visa requirements are not the responsibility of us or your agent. We will not be held responsible for any expenses, reimbursements or refund of any tour fare in the event that you are refused entry by immigration officials into Malaysia.

Not include in the package of fare:

Fees for passports, inoculation, the cost of excess baggage, baggage insurance, accidents and goods is private, such as drinks, laundry service, tips and gratuities and much more.

Your Luggage & Personal Belongings:

During the climb, you can store all your big and heavy luggage at the Kinabalu Park HQ reception office for a fee. You will only take what you need for the climb and your valuables. We will not be responsible for any loss to your baggage at Park HQ. Store at your own risk. We will also not be held responsible for any items left behind or lost in the vehicles.

Travel Accommodation:

MountKinabalu.com.my is not itself a carrier or climb operator, we don’t have an airplane, hotel, or coach. Flight, coach trips, tours and hotels other accommodations consist in your tour provided by climb operators and accommodation suppliers are on the conditions of their own. It is important to note, therefore, that all bookings with MountKinabalu.com.my are subject to the terms and conditions and limitations of liability imposed by airlines, operator of the coach, the hoteliers and other service providers, including but not limited to rent a car, restaurant operators, whose services we use, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.

Risk Management:

Mount Kinabalu and its environments are safe, but because you are visiting a place where cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives, you may have many doubts. We seek to ensure a safe and comfortable experience, however we do hope for a mutual understanding that certain parts of the destinations will not have the same facilities, emergency, healthcare and safety services of the same quality level as what you may be accustomed to in your own country. Some of the road travel may be uncomfortable due to the roads. You may possibly encounter a power failure, insufficient water and limited food choices in remote areas. It is a fundamental condition that we assume should be acknowledged by all adventure tours. Nonetheless, we will do our best to ensure you will have a comfortable trip and a good climb experience.